Frequently Asked Questions

Are pickup/delivery prices more expensive than if I drop off and pick up my clothes at the laundromat myself?

Yes, as you might expect, pricing for pickup/delivery is higher than pricing for dropoff and pickup at the laundromat.

What happens if clothes in my Wash-Dry-Fold order are lost?

• Our processing is so tightly controlled that it is unlikely that we would lose or misplace items of your clothing. Regardless, if you think that you are missing clothes from an order, please contact us the same week that the order is delivered. We will check your work ticket for the weigh-in and weigh-out numbers, look through our lost and found, check with the attendant who did your order, and even review security cameras to confirm the presence or absence of items.
• We do not accept claims for allegedly missing items that we can not verify.
• Our company's liability with respect to any lost article shall not exceed 10 times our charge for processing it.

What happens if clothes in my Wash-Dry-Fold order are damaged?

Before you contact us about damage, please consider that many factors affecting your clothes are outside of our control.

• We do our best to find and remove items from pockets, but we can not be responsible for items that you leave in your pockets or put into your laundry bag which damage clothes or become damaged themselves. Items such as pens, lipstick, crayons, oil, and many others can cause extensive damage to clothes in washers and dryers.
• We cannot guarantee against color loss and shrinkage or against damage to weak and tender fabrics; nor can we guarantee against color bleed-over from new clothes or clothes with poorly set dyes.
• We do our best to identify and remove dryclean-only items, but we can not be responsible for damage to dryclean-only items that you put into your laundry bag and we don't identify and remove.
• We can't be held responsible if your clothing is damaged by items you put in your laundry bag that were used with harsh cleaning products and should be processed separately (dishcloths and cleaning towels, for example). Be sure to isolate such items from the rest of your laundry (in a plastic bag, for example).
• We can not be responsible for normal wear and tear, pre-existing damage, severe soiling that requires special treatment, or “lost socks” and similar mismatches.
• Our company's liability with respect to any damaged article shall not exceed 10 times our charge for processing it.

Bottom line: You are responsible for what you put into your laundry bag. Please tell us if there are items in your laundry that require special handling or that you want to account for specifically on the invoice; otherwise, we accept your bulk laundry “as is” and you agree to accept it from Mr. Suds “as is.”